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	UTILITY CONSUMER'S BILL OF RIGHTS
	The Public Utilities Commission's Consumer Bill of Rights is designed to make it easy to obtain utility services and to keep those services on. The Bill of Rights recognizes that utilities provide vital services which must be made available to all.
	The Bill of Rights:
	Eliminates deposits unless customer has poor credit history. Limits size of deposit and allows for installment payments. Requires utilities to offer budget billing program. Requires payment plans for needy customers. Offers special protection for the elderly and handicapped. Postpones service termination when health is at risk. Provides third party notice prior to service termination. Allows customers to apply for service via phone or mail.
	If you believe a utility is denying you a right covered by the bill of rights, contact the Commission's Consumer Complaint Resolution Division at:
	Carson City / Reno (775) 684-6100
	Las Vegas (702) 486-2600
	Rural Nevada (800) 992-0900 ext. 684-6100
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