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The Nevada Legislature has created a Division within the Public Utilities Commission to receive and resolve consumer complaints. The Consumer Complaint Resolution Division acts as an intermediary between you and utilities regulated by the Commission. There are numerous issues the Consumer Complaint Resolution Division staff can assist you with, including billing disputes, service quality problems, and other issues where conflicts arise. Just a reminder – we have jurisdiction over utilities, but not over federal surcharges or taxes, city and/or county proposed taxes, interstate long distance (with the exception of slamming), or international long distance calling, municipal utilities, cable television rates or services, cellular phone rates or service, telephone equipment, payphone service, directory advertising, or Internet Service Providers. We also do not have statutory authority to award claims for damages or to determine the existence of alleged negligence or liability for asserted damages. |