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SMART METERS
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What are smart meters?
Smart meters are digital devices that collect energy-use data and, unlike traditional
meters, transmit and receive data, too. Electric energy use will be recorded every
15 minutes to provide an accurate view of your daily energy patterns. Information
can be accessed via the MyAccount web tool on www.nvenergy.com or through NV Energy's
automated voicemail system the day after it is collected. For customers in northern
Nevada, natural gas information will be available on a daily basis.
Are the new meters accurate?
Because meters and the billing system are the cornerstones of this system, accuracy
is a key component in its success. The utility is using a multi-phased approach
to test the accuracy of the meters:
• The manufacturer will conduct meter testing.
• Meters will be tested again in the utility’s meter shop.
• A third party (University of Nevada) will be used to test them.
When will the meters be installed and will I be notified by the utility?
Smart Meters will be installed in phases in select areas of southern Nevada beginning in September 2010. Northern Smart Meters will be installed in phases in select areas of southern Nevada beginning in September 2010. Northern Nevada installation will begin in December 2011. Customers receiving a meter will be notified prior to installation.
Is this new system secure against hacking?
The utility is mitigating security and privacy risks by protecting their networks
through:
• Using best-in-industry technology and software.
• Using an encrypted radio frequency network from the meters to the networks.
• Isolating the network from the customer website.
• Isolating the network that transmits data from the meters to the corporate computer
network.
The principals include end-to-end encryption, isolation of network traffic, monitoring
the systems, and enabling the best product security measures.
Will my billing and usage information be kept confidential?
The following information is NEVER broadcast from the smart meter:
• Name
• Address
• Drivers License Number
• Social Security Number
• Date of Birth
• Personal ID Number
• Account Info
• Utility Account Number
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Will the meters change service termination policies?
New regulations preclude an electric utility from terminating service to an advanced service delivery meter customer because of nonpayment if the outstanding amount owed by the customer is $100 or less.
Will I be forced to participate in the dynamic pricing study?
NV Energy will conduct a voluntary, two-year dynamic pricing trial beginning January
2012 that will test a variety of pricing plans and programs. Customers will volunteer for the trial and be
given the option to quit the trial at the end of the first year. They will also
be offered a lower-price guarantee during the first year of the trial. Customers
will have the option to choose a cost structure that best suits their energy consumption
patterns. They will not
be forced to use a new pricing plan.
Will my bill go up due to the cost of the system?
Until the system is installed rates will not be changed. Even then the Commission
will look closely at all utility costs related to meter reading to make a determination
if savings have been realized. At that point rates will be examined and appropriate
adjustments made.
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Carson City Office
1150 East William Street
Carson City, NV 89701
Phone: (775) 684-6101
Fax: (775) 684-6110
Consumer Complaints: (775) 684-6100 |
Las Vegas Office
9075 West Diablo Drive, Suite 250
Las Vegas, NV 89148
Phone: (702) 486-7210
Fax: (702) 486-7206
Consumer Complaints: (702) 486-2600 |
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