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How to File a Complaint With the Public Utilities Commission
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In 2002, the Consumer Complaint Resolution Division of the Public Utilities Commission
(PUC) assisted more than 5,700 Nevadans who had problems with their utility service.
If you should encounter a problem with your utility service, the guidelines below
will help you through the consumer complaint process.
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Does the PUC regulate the company with whom you are having a problem?
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In general, the PUC regulates investor-owned electric and natural gas utilities,
telephone companies providing local service, and privately owned water and sewer
companies in Nevada. The PUC is unable to assist you if your problem is with a utility
that it does not regulate.
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Have you attempted to resolve the problem with the utility?
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The PUC asks that you give the utility an opportunity to resolve your problem before
filing a complaint. In most cases, the utility will resolve your problem or answer
your question before you need to call the PUC.
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What are the grounds for your complaint?
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There are certain rules that govern utility service. If a customer believes a utility
has violated one of the rules, then he or she has grounds for a complaint.
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How should you file your complaint?
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Most of the complaints that the PUC handles are from telephone calls. These informal
complaints are normally handled within one day of receipt. You can also call the
PUC for information regarding utility service or to file a protest against a utility.
The telephone numbers are:
Las Vegas (702) 486-2600
Reno/Carson City (775)684-6100
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What information must you include in a written complaint?
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If you are not satisfied with this informal resolution of your complaint or your
complaint is complex, you have the right to file a written complaint. You should
include the grounds for the complaint and all supporting documents. Written complaints
are normally handled within 30 days of receipt. You can address your complaint to
the following addresses:
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Consumer Complaint Resolution Division
Public Utilities Commission of Nevada
9075 West Diablo Drive, Suite 250
Las Vegas, NV 89148
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Consumer Complaint Resolution Division
Public Utilities Commission of Nevada
1150 E. William Street
Carson City, NV 89701
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